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Birth & Death Certificates issued

Property Records migrated to ULB

Public Grievances handled p>

Licenses Issued

Property Assessment







NIC, Uttar Pradesh has developed a responsive, scalable, adaptive and easy to use e-Governance Application for urban citizen for various activities of Urban Governance named as eNagarSewa. A citizen can register on the application, eNagarSewa and can avail various online services. The application is implemented in two states namely Uttar Pradesh and Andaman & Nicobar Islands. In UP, it is covering 60 Amrut towns which will cover 16 Municipal Corporations and 44 Municipal Councils. In Andaman & Nicobar Islands, it is covering one Municipal Council namely Port Blair Municipal Council. The application has 20 Modules which are implemented in various Urban Local Bodies which are fully configurable and adaptive. The eNagarSewa has services for ULB counters and Online services to the citizens. NIC UP is also selected as Nodal Department to provide services to ULB under Amrut & Smart City project of Government of India & implemented by Government of Uttar Pradesh. The eNagarSewa is developed in such a way that it provides stable, reliable and scalable application. To have seamless e governance services to the citizens, it is essential to have a better delivery mechanism, better information management and ensuring citizen participation in governance. eNagarSewa intends to introduce automation and implementation of integrated framework for e-Governance by leveraging ICT with an aim to streamline, improved, and strengthen functioning of Local Governments and service delivery to citizens.

Salient Features

• E-NagarSewa is a product which is scalable for entire country.

• Presently serving 61 Urban Local Bodies ( 60 in UP and 1 in AND(Port Blair)

• Integrated with three payment gateways for Payments of taxes, Property Mutation, Water/Sewerage Connection and Trade Licences.

• Focused on providing “Ease of doing business” services to citizens (Online & Counter Services).

• Digital Payment Initiative – Ready for Bharat QR Code in all Citizen Utility and Commercial Services Payments( includes house tax/water tax/Sewerage tax bills)

• All modules in eNagarSewa adhere to complete electronic workflow promoting paperless office.

• All certificates are made available free of cost digitally signed at the portal.

• 1860 hospitals are integrated with eNagarSewa wich in turn facilitates easy access of provisional Birth/Death certificate.

• SMS Services are used to inform the citizens for activity on their application registered with ULB.

• Facilitation of configuring services at ULB level as well as State level.

• Mobile App at Google Play Store for – Tracking applications by Citizens

• Mobile App at Google Play Store for – Monitor Services through e-NagarSewa by Administration

• Facilitation of Various MIS reports for Decision Support System and Executive Support System

Services Offered

• Online-property tax payments (Integrated Payments)( include house tax/water tax/Sewerage tax)

• Online Property tax status & Property Details

• Online- Water/Sewage connection

• Online-Mutation of property

• Online- Trade License

• Online RTI Status

• Online Licenses Renewal

• Online citizen grievance

• Certificate downloads service

• Certificate Verification Service

• Duplicate certificate Downloads service

• Provisional Certificate at Hospitals

• Track Applications via web and mobile

• SMS for every click in the ULB

• Renewal of License

• Track grievance

CSC/ULB Counter Citizen Services

• Birth Registration Service

• Death Registration Service

• Tax collection service via Cash, Cheque , POS and offline.

• Trade Licence Registration and Renewal

• Property Assessment

• Property Mutation

• Public Grievance

• Water connection – Counter Application

• Commercial Bills collection revenue

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